Roel van Leeuwen

Virtual Reality – First Lessons Learned 

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Roel van Leeuwen
Manager Crew Safety & Security Training, KLM

In 2016 I joined the team of Crew Safety & Security Training at KLM, where we are training all our crew with a team of in total 60 trainers. In my role I try to make the most out of the several moments of real life contact we have with our crew, a target group that is always on route. Next to fulfilling compliance and run an efficient training department, I see it as my responsibility to make training fun for our crew and make them willing to learn. After speaking about Me-KLM-You at EATS 2017, I am happy to have the opportunity to share some insights again.


ABSTRACT
Virtual Reality – First Lessons Learned

Two years ago we started working with Virtual Reality within Crew Safety & Security Training at KLM. Together with our trainer, crew, Dutch regulator and experts within and outside KLM we explored several possibilities to implement Virtual and Augmented Reality in our training programs. At this point in time, we are using a Virtual Aircraft Visit to let our crew familiarize with aircraft types. Next to that we started in May with Virtual Reality in our recurrent program, using the HTC Vive all of our 9,500+ crew members will practice their pre-flight check procedures in a virtual Boeing 737. So far we decided not to fulfill any compliance items with VR, but we are in the middle of the process of learning about VR in our training. What does our crew experience? What are the struggles for our trainers? What is the level of acceptance of VR as a training method? How much time does it take our crew to get used to the controls of VR? During my presentation, I will try to share our struggles on the way to implementing VR and I will share our first take outs and experiences. And maybe there is time to give a sneak peak in where we think that VR will help us in the coming year(s).