Luca Chittaro

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Full Professor, Director of the Human-Computer Interaction Lab, University of Udine and AVIETRA Co-Founder

Luca Chittaro is full professor of Human Factors/Human-Computer Interaction (HCI) in the Department of Mathematics, Computer Science and Physics at the University of Udine, Italy, where he heads the HCI Laboratory, which he founded in 1998. He is also a co-founder of AVIETRA, the only virtual reality company that focuses exclusively on aviation.

He has designed and developed innovative training applications for Cabin Safety, Emergency Medical Services, Fire Safety, and Bank Security. His research on aviation training apps is funded by FAA grants as well as EU grants. The apps for passenger safety he has developed have received great attention also from the public and the media. As of June 2018, they have been installed by 3.6 million users in total.

He is an ACM Distinguished Speaker. He speaks on the topics of human-computer interaction, training systems, virtual reality, mobile devices, and their applications in health and safety, at symposia and conferences throughout the world. Most recently, he was invited to speak about virtual and augmented reality for aviation at the Summit that IATA organized in Geneva in June 2018.

He has authored or co-authored over 190 international publications. He has received research grants from a wide range of organizations, including the US Federal Aviation Administration (FAA), the European Union (EU), the Italian Ministry of University and Research (MIUR), and international companies such as the Benetton Group and the Intesa Sanpaolo Bank Group.


ABSTRACT
Virtual and Augmented Reality for Cabin Crew Training: Practical Applications

Interest in virtual experiences for cabin crew training is rapidly growing. However, the proper introduction of this new type of training in the airlines context needs to be firmly grounded on well-informed, disciplined design to be effective. Moreover, it needs to take advantage of the lessons learned by more than 20 years of virtual reality research. This presentation will first briefly summarize the main results obtained in our most recent international aviation research projects about virtual experiences for learning cabin procedures. Then, it will illustrate and analyze in depth different designs of specific virtual experiences for cabin crew training. The different pedagogical techniques will be made clear through demonstrations of fully functional interactive systems that will highlight how trainees use the virtual experiences, and the types of feedback they receive. The presentation will also consider how the same 3D virtual training content can be experienced by trainees through different technologies: mobile, virtual and augmented reality. The pros and cons of each technological option and its effects on learning will be pointed out and discussed. Virtual reality solutions will be further analyzed considering the room-size and the standalone approach. The practical applications to cabin crew training that will be examined as case studies throughout the presentation will include Aircraft and Cabin Familiarization, Galley Familiarization, Pre-Boarding and Pre Take-Off Checks, Door Training, Emergency Evacuation Training, Security Training (suspicious items as well as unruly passengers).