Marco van Sterkenburg

Is there a Better Way Than a Yearly Exam for Recurrent Checking?

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Marco van Sterkenburg, Co-Founder & CEO, Drillster
Marco van Sterkenburg is co-founder and CEO of Drillster that he started in 2012. 

Prior to working for Drillster, Marco worked in management roles for France Télécom, Orange and Bibit Global Payment Services, the payment service provider that processes online payments for many airlines.

From his passion for new technologies and learning, Marco co-founded Drillster, the company that developed an adaptive learning platform that anchors and retains knowledge efficient and personalized way, year-round.

In his role of co-founder and CEO of Drillster, Marco has presented at many international conferences, including the conferences of the European Association for Test Publishers (Prague, 2013), Online Educa (Berlin, 2012), the NEXT Learning Event (Netherlands, 2014), the 2015 International Conference on Patient Education (Amsterdam) and EATS 2017 (together with KLM).

Marco has extensive international work experience and is fluent in English, French and Spanish. He lives in Amsterdam.


ABSTRACT
Is There a Better and Easier Way Than a Yearly Exam to Anchor Knowledge
The best safety device in any aircraft is a well-trained crew. After the initial training, the yearly recurrent training is the most frequently used method to demonstrate the safety skills of the crew members.

But what is the value of the recurrent exam result is we all know that knowledge and competences decline if they are not maintained? What does today’s recurrent exam result say about someone’s ability to correctly perform an emergency procedure if that is needed in six or nine months time? And how can changes to the flight safety procedures be trained and anchored when it will still take months before a crew member is trained again on the (updated) flight safety procedures?

Drillster developed an innovative way to test, update and retain knowledge in a personalized way. 

This retention calculation mechanism enables crew members to be notified just before crucial knowledge tends to decline. Members of staff that are new in a role will be reminded more frequently to brush up on their knowledge and skills than crew members that have demonstrated many times to correctly master the flight safety skills.

A yearly recurrent exam leads to a knowledge peak around the moment of the exam. Drillster’s methodology results in year-round top-of-mind knowledge and thus to a better trained crew.

Update to the flight safety procedures? Drillster recalculates the proficiency for each member of staff and reminders ensure that each member of staff can learn, test and retain the updated procedures. Reporting then demonstrates that staff members have not only read the updates, but that they can also apply the new procedures, now and at any time in the future.

In many industries, like in the pharma industry, hospitals and financial institutions, yearly compliance exams have been replaced by the Drillster application. In our presentation, we will also present the first cargo training program in which the recurrent exam has been replaced by the Drillster application under supervision of the Royal Netherlands Marechaussee (Dutch Authorities). An interesting case that shows that there is food for thought on how new technology and cognitive research lead to improved ways of flight safety training.